Privacy Policy – Kite Hill Vineyards

Effective Date: January 1, 2025

Kite Hill Vineyards (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase on our website, https://kitehillvineyards.com.

1) Information We Collect

Personal Information (submitted by you):

• Name

• Email address

• Information provided during account registration, checkout, or newsletter signup

• Order details and billing/shipping information when you make a purchase

Automatically Collected Data (cookies & analytics):

• Browser and device details

• IP address and general location

• Website usage data (pages visited, time on site, interactions)

• Cookie data (used for functionality, shopping cart, and Google Analytics 4)

2) How We Use Information

We use collected information to:

• Process and fulfill wine orders and reservations

• Communicate with customers about orders, deliveries, and events

• Manage customer accounts, including email subscriptions and preferences

• Respond to inquiries or service requests

• Improve our website, store, and user experience

• Analyze site traffic and performance with Google Analytics

3) E-Commerce & Payments

When you place an order through our website, payment details are securely collected and processed through our third-party payment processor. We do not store your full credit card or payment account information on our servers.

4) Sharing of Information

We do not sell or rent your personal information. We may share data only with:

• Service providers that assist with hosting, e-commerce, payments, shipping, communications, or analytics

• Shipping carriers to deliver your purchases

• Authorized staff for order management and customer service

• Legal authorities if required to comply with applicable law

5) Cookies & Analytics

Our site uses cookies to:

• Support shopping cart and checkout functionality

• Enhance browsing and customer experience

• Track website performance with Google Analytics 4 (GA4)

You can disable cookies in your browser settings, though certain features (such as checkout) may not work properly. You can also opt out of GA tracking using the Google Analytics Opt-out Browser Add-on.

6) Social Media

Our website links to our official Facebook and Instagram accounts. Interactions on those platforms are governed by their own privacy policies, not this one.

7) Data Retention

• Customer and order information is retained as long as necessary to fulfill orders and meet business, tax, and legal obligations.

• Analytics data is retained according to Google’s GA4 policies.

8) Security

We take reasonable steps to protect personal information collected through our website, including secure checkout processes. However, no online system is completely secure, and we cannot guarantee absolute protection.

9) Age Restrictions

Kite Hill Vineyards sells wine and other alcoholic beverages. By using our e-commerce store, you confirm that you are of legal drinking age in your jurisdiction.

10) Your Rights

Depending on your location, you may have the right to:

• Access, update, or request deletion of your personal data

• Request details about how your data is collected and shared

• Restrict or object to certain data processing

To exercise these rights, please contact us at drinkwine@kitehillvineyards.com.

11) Contact Us

Kite Hill Vineyards

Phone: 618.684.5072

Email: drinkwine@kitehillvineyards.com

Website: https://kitehillvineyards.com